Memory Care Providers are Saying

We had the privilege of attending the “Basic Dementia Training” with the Institute for Excellence in Memory Care and as a result, from the useful information obtained and the energy that the trainers displayed during this class, we were inspired to attend the Qualified Memory Care Professional certification/credentialing  class.  The material was pertinent to our facility and the sensible hands-on training are easy to implement with our residents.

These sessions gave us the confidence to present this crucial information to our stakeholders, managers and families.  The relationship built during this program is a foundation to move forward and build upon. The class not only gave us the understanding of the rules and regulations but a format to implement new programs and processes. We see this as the start to a journey that will enhance the lives of our residents.

Marty Lebbin, Executive Director
Judy Matthews, Quality of Life Director
Signature Healthcare of South Bend
August 2017


Wanted to share one of our success stories.  It  is with a lady who has blossomed with our nursery themed kit.  She takes upon feeding, dressing, and cradling the baby, and even, folding the baby clothes.  Prior to culture change, this resident was rarely engaged in group or individual activities, isolated and rarely initiated conversation.  This resident was displaying many behaviors toward staff and residents.  Now, this resident will greet you when you come on the unit, and even talk about her baby. She’s had no further behaviors and we have not had to use any medication.

Prior to culture change and our program training at IEMC, the staff had been focused mainly on their task for the day (showers, ADLs et).  They had not been engaged as much with the residents.  Now, the staff take pride in all the programming work they do with their residents.  They are more engaged with the residents…they are involved with the families more.   They look forward to the day’s activities.  We provide a daily schedule of activities to guide the staff.  We also have administration come down during the day to see what the staff and residents have done, in regards to activities, for the day.

Lori T. – Indianapolis, IN – August 2017


There were so many amazing “AH-HA” moments!!  I loved the amount of practical, hands-on examples.  Patty was wonderful and knowledgeable, easy to understand and learn from.  I gathered so many things to implement back at my facility.  I plan on using all of it to alter the culture of care for our residents.  This was AMAZING!!

I am extremely grateful for this course.  I have learned a great deal and can’t wait for the next class!  I am truly inspired and excited to start my new journey and make a difference in my community.  Patty was well organized and this course was full of substance.  Every bit of this training is so necessary.  I plan to put together a “game plan”, talk with my administrator and put all I’ve learned into action.

CMCP Class 10-18-2018


I liked the way the content was presented in multiple formats. Very hands on training and activities to increase learning and comprehension. I will be able to share the concepts with others.

Nancy D.


This class was very helpful and it taught me a lot of things I didn’t know about dementia… I am going to make a mission statement for myself , for my job and keep doing the best I can to provide great care for the residents everyday.

Shasda T.